We have high respect for your personal datum which will be dealt with carefully and sensibly.  We are also grateful for your trust over FloraFlora.  By using the services of FloraFlora, you are consenting to our privacy policy and practices.

 
For What Purposes Does FloraFlora Use or Share Your Personal Information?

We hope to facilitate the highest quality of customer service by using your personal information.

  • Complete Your Purchase and Delivery: Your personal information is collected in order to complete your purchase and delivery.
  • Transactions involving Third Parties: Your personal information will be shared with sellers/manufacturers, financial institutions, delivery service providers, etc. during the process of your purchase.
  • Comply with legal obligations: In some cases, we would make use of your personal information to comply with laws. Disclosure of your personal information would occur in cases of legal issues in response to lawful requests of public authorities.
  • Fraud Prevention and Credit Risks: We would also use personal information to prevent and detect fraud and abuse in order to protect the security of both our customers and sellers/manufactures.  For the purpose of fraud protection and credit risk reduction, we would possibly exchange your information with other parties.

 
Are Children Allowed to Use FloraFlora Services? 

FloraFlora sell children products to adults aged 18 or above.  Those who are under 18 are advised to have the accompaniment and consent of their parents or guardians when using the services of FloraFlora.  We do not knowingly collect or accept any personal information from anyone under the age of 18.

 
Conditions of Use, Notices, and Revisions

In case you have any dispute with FloraFlora, both parties are supposed to abide to the rules and regulations laid down by FloraFlora.  If you have any comment or concern, please send us a detailed description. Hopefully, we would try to resolve it through communication with sincerity.

 

Your Responsibility

Please handle your password carefully in order to safeguard your personal information. Setting a highly secure password is crucial in protecting against unauthorized access to your account and personal information.  Proper procedures, like logging out completely after use, are essential for cyber security.

 

Responsibility and Liability of Third Parties

Our privacy policy does not apply to the practices of third parties, namely the sellers/manufactures, financial institutions and delivery service providers with whom your personal information is shared during your transaction.

 
Community Policy: Anti-Discrimination and Anti-Hate Speech

Hopefully, FloraFlora is able to foster a friendly and inclusive environment for buying and selling.  Hence, we have no tolerance for discriminatory and hate speech of any kind.  Any violent, offensive, vulgar, abusive, threatening, derogatory or demeaning, harassing and insulting languages are strictly prohibited.  Self-respect and self-discipline are highly valued.

 
Sanctions Policy

Please note that we may verify your identity before we are able to process.  We may possibly stop proceeding if we are not able to verify your identity. Government or other official identification may be required for verification.

FloraFlora may even suspend or terminate an account that violates the mentioned principles.  Then, the account holder would no longer have a contractual or legal right to continue to use our services.

In addition, third-party payment processors, such as PayPal, have their own right to block transactions as part of their own compliance programs.  FloraFlora have no authority or control over the independent decision-making of these service providers.

 
Steps of Return, Exchange and Refund

  1. Take pictures of the defects or damages of your purchased item or a wrong item.  Together with some brief descriptions (if necessary) on the reason of your request, please send the pictures of the return item and the receipt to FloraFlora via e-mail (fa2tw2fa2@gmail.com) within 3 days upon delivery.
  2. Provided if the stock lasts, tell us clearly if you would like to exchange for another item, that is exactly the item with the same model number, color and size, at FloraFlora or if you would like to have a refund.  This decision can be made only ONCE.
  3. As soon as you have received our feedback, please send the return item with the full and original packages, your contact details (i.e., your name, phone number and email address) and the photocopy of the receipt to a designated address as shown in our replied message.
  4. FloraFlora is a middleman between customers and manufacturers/sellers.  Please be patient when waiting for our feedback on the response of the manufacturers/sellers. We will try our very best to provide with you a satisfying shopping experience at FloraFlora.
 
Return Costs

Please note that customers are fully responsible for the cost of return delivery. However, the cost of the delivery of the replaced item will all be on the manufacturers/sellers or FloraFlora.

 
Refunds
Since it is subject to cases, when you return an item, your refund amount and refund method may vary upon notification.
Note: All information on this page is relevant ONLY to items bought from or fulfilled by FloraFlora with receipts and original packages.  Do not return items to FloraFlora that were bought or shipped directly to you by the manufacturers/sellers except you are informed to do so by FloraFlora. 

 
How Refunds Are Issued
In payment: Refund will normally be done in the way of how you make your payment in that particular purchase.  Please note that it may take 2 to 4 weeks altogether to process your return fully and issue your refund both on our part and your own financial institution.
 
Conditions for Refund

Item

Refund

Items in original condition past the return window*

Not Considered

Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to FloraFlora or manufacturer/seller’s error

Not Considered

Any item for reasons not due to FloraFlora or manufacturer/seller’s error

Not Considered

*For most items, the return window is 3 days inclusive upon delivery. For example, the purchased item is delivered on 1 January 2021, then the return window lies between 1st through 3rd January 2021. In this case, no item will be considered after 3rd January 2021 regarding the return and refund issue.

 
Disclaimer

All items available at FloraFlora are from different manufacturers/sellers.  FloraFlora, as the middleman, only provides a platform for both the manufacturers/sellers and buyers in terms of buying and selling. The quality of the products, the speed of delivery and the integrity of the manufacturers/sellers count very much on the manufacturers/sellers themselves.  Of course, FloraFlora will try our very best to safeguard an excellent standard of customer service. Your feedback is most valuable.